Talk to our team at West Ace Casino
Instant chat support
Agents reply around the clock. Logged-in players get their account pulled up instantly.
Account and payments
Track a payout, check verification status or update your limits from the cashier.
New to WestAce?
Create an account in about two minutes and the welcome offer is added to your first deposit.
Every new account gets the welcome package on the first deposit.
Support at WestAce
Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.
Where to write
You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.
If something went wrong
Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.
When we answer
The team works 24/7, weekends included. Expect a first answer within a few minutes on live chat.
Taking a break
Support can apply limits, time-outs and self-exclusion on request. WestAce is strictly for players aged 18+.
Identity checks
Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].
What to include
Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.
We read everything
Thanks for playing with WestAce. If we got something wrong, tell us.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.